Pocono West Optics (OOB)

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Name:Pocono West Optics (OOB)
Web Site:http://www.poconoscopes.com
Address:2580 S. Decatur #3
Las Vegas,NV 89102
Phone:
Orders:800-635-3607
Inquiries:702-252-7200
Fax:702-252-7130
Other:
Types of Stuff:
checked Telescopeschecked Eyepieceschecked Binoculars
checked Tripods/Mountschecked Accessorieschecked Books
checked ATM Materials
Methods of Purchase:
checked Storechecked Phonechecked Web(un-checked Secure)
Methods of Payment:
checked Visachecked MasterCardchecked Discover
checked American Expressun-checked Checkun-checked Money Order
un-checked CODun-checked Financing 
Description:Western outlet of Pocono Mtn. Optics

Out of Business
Vote Highlights Vote
Pocono West Optics (OOB)
Always fast - and always good.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46157

Pocono West Optics (OOB)
These guys are great!! I am very pleased with their mail order service as well as actually being able to walk in and talk to them face to face on a recent visit to Las Vegas. That was one trip where I still left my money in Las Vegas, but it was at an Astronomy store instead of inside of the casinos...(Actually the Casinos paid for my Astronomy purchase that trip!!!...hope this is a trend)

Barry

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46155

Pocono West Optics (OOB)
I have ordered eyepieces etc. in the past from Pocono West with satisfactory results, but I have just had a bad experience and feel I should tell others. I ordered a Meade LX-90 on the Pocono West web site on the 24th of June, 2001. Their web page says " in stock now, available for immediate shipment" On the 26th of June I got an email from Glenn saying there would be a three week or so delay in shipment, would this be ok? I responded that I would be willing to wait for three weeks. (I know that Meade is having shipment problems due to their $600 free eyepiece special on the LX-200.) After four weeks, I sent Glenn an email and requested info on when the telescope would be shipped, to which he never responded. After five weeks, I called their order desk and asked about the status of my order, and was told they could not tell me when it would be shipped. I asked if they had contacted Meade to determine when they would be receiving more LX-90s and was told "You can't believe a word Meade says." During the sixth week I sent Glenn another email and pointed out that I felt that a customer spending over $2000 with a company had a right to be kept informed of their order status. He responded that Pocono West is in some dispute with Meade and that he could not say when they would be getting more LX-90s and suggested I try elsewhere. I called Anacortes Telescope and Wild Bird today and talked to a very plesant young woman who said they have had LX-90s in stock for the entire six weeks that I've been waiting. I ordered one today and they are shipping today. Pocono West was not upfront about their dispute with Meade and cost me a six week delay. I for one will never do business with them again. Jazzfan92503@yahoo.com

Overall Rating: 3
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46154

Pocono West Optics (OOB)
Did excellent job when delivering my order to the hotel at exact date so my friend could bring it over to Europe.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46152

Pocono West Optics (OOB)
I have made many successful purchases from Pocono West. I have always found their salespeople to be very knowledgeable and friendly on the phone. I have never had to return any merchandise, but I am fairly confident that that would be handled as smoothly as the sales transactions are.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46151

Pocono West Optics (OOB)
Have brought items from them now close to a dozen times from them and Im in Australia, havn't had a hassle yet and always deliveried on time. They where once out of stock on one item I ordered, they emailed me within 24 hrs to let me know they where out of stock and it would take 4 weeks before they could get the item to me if I still wished to go ahead with the order, which I did and the item arrivied three weeks later.

Overall Rating: 9
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46150

Pocono West Optics (OOB)
All dealings with this company have been excelent with the exception of one time. Once they sent me an out of date copy of Maxum DL/CCD (old version) this was straightened out and all dealings since have been very good. Delivery is fast and the prices were the same or better as any of the competition's.

Overall Rating: 9
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46149

Pocono West Optics (OOB)
I have ordered many items from Pocono-West in the past year, including my CR150. Each order has been filled on time and delivered in perfect conditions. I deal with Todd and he has been excellent at getting back to me with answers to questions and areas concerning my orders etc. This operation is definitely customer service oriented. They stand behind what they sell, and they have been very fair in their pricing to me. I live in No. California and the closest telescope dealer to me is a hardware store about 35 miles away. They don't know the meaning of customer service nor do their sales people know anythng about telescopes or accessories etc. I went there once, never again. Pocono is a fine dealer who takes good care of their customers. Highly recommended!

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46148

Pocono West Optics (OOB)
service excellent, prices unbeatable, order arrived on time, sales people very courteous,

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46147

Pocono West Optics (OOB)
Great communication. They know there stuff. Service always good, and shipping very fast.

Overall Rating: 8
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46146

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