Excelsis - Display Vote

Celestron CI-700

For the money this is an OK mount. It has been discontinued and existing stock is going for ~$1895 as of now Aug 03. This mount has decent stability and quality for visual work and will work for CCD with a bit of work. Never top flight though. THe problem is Celestrons customer service. We just bought our second CI700 (use them for work) because we could make no progress with Celestrons tech support. FIrst mount blew over in high wind and damaged dec assembly. Software dictated that we stick with a CI 700 so I was tasked with repair. Absolutely impossible! Celestron needs to get their act together. I called at least 10 times as well as faxed several. I never got past the hired biscuit answering the phones. Because the expense of new software outweighed the mount we just bought a new mount. THis will not happen again. I would encourage those considering a mount in this catagory to go to Losmandy. I have one of these as my personal mount and can attest that if you call them they will answer the phone, as often as not it's Scott L. answering himself.

Overall Rating: 7
Performance:6 Ease of Use:5 Value:8
Weight: 1 (Unreliable Vote)
Date: 08/13/2003 04:24:08 am PST
By: Anonymous (xxx.xxx.137.150)
Link to this vote: https://www.excelsis.com:443/1.0/displayvote.php?voteid=285529

>For the money this is an OK mount.  It has been discontinued and existing stock is going for ~$1895 as of now Aug 03.  This mount has decent stability and quality for visual work and will work for CCD  with a bit of work.  Never top flight though.  THe problem is Celestrons customer service.  We just bought our second CI700 (use them for work) because we could make no progress with Celestrons tech support.  FIrst mount blew over in high wind and damaged dec assembly.  Software dictated that we stick with a CI 700 so I was tasked with repair.  Absolutely impossible!  Celestron needs to get their act together.  I called at least 10 times as well as faxed several.  I never got past the hired biscuit answering the phones.  Because the expense of new software outweighed the mount we just bought a new mount.  THis will not happen again.  I would encourage those considering a mount in this catagory to go to Losmandy.  I have one of these as my personal mount and can attest that if you call them they will answer the phone, as often as not it's Scott L. answering himself.

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