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Subject: Re: vote by xxx.xxx.108.97 By: Anonymous (xxx.xxx.204.137) In Reply to: Anonymous (xxx.xxx.108.97) (Original Vote) Date: 07/11/2003 01:00:26 pm PST >Please understand that Uncles Stereo is the same company as Reliable A/V - No one knows this including the BBB of NY (they do now!). Why is this important; because numerous complaints have been registered with the BBB about Uncles Stereo, but none with Reliable A/V (until now). Reliable is a front to cover up poor business practices of Uncles Stereo - Check with the NY BBB yourself. My situation ended up OK thanks to my great credit card co. who refunded my charge and pressed legal action against Reliable to get reimbursed. In short, they will tell you they are an authorized dealer (they are NOT) and promise shipment, but never provide proof of shipment. When your product does NOT arrive, they will let you cancel the order, but will make you pay for the shipping charge on the item you never received (and that never shipped). How can you trust a company who will post bogus statements to get their ratings up (see above). Don't take any chances with these guys! I WORKED THERE ----THEY HAVE SOME OF THE MOST SLEZZY MOVES YOU'LL FIND IN ANY BUSINESS --REMOVING SERIAL#S, SELLING B STOCKS AND REPAIRS AS NEW --ETC --ETC --ETC --------BAD SEED STAY AWAY! Subject: Re: vote by xxx.xxx.92.138 By: Anonymous (xxx.xxx.204.137) In Reply to: Anonymous (xxx.xxx.92.138) (Original Vote) Date: 07/11/2003 01:04:52 pm PST >I bought over $3,000 worth of electronics equipment from Uncles Stereo about 18 months ago. When I made the purchase, I was happy with the price and delivery. However, almost 2 months ago, the receiver went bad. So, I called Uncle's for service because it was still under warranty (2 yr). Initially, they seemed very reluctant to arrange for the pickup for service and asked me to switch it off for upto 48 hours, etc and that didn't fix it. Finally, after messing with customer service, they finally picked it up (UPS) a week later. I was told it will take upto 3 weeks for the service. After the 3 week period, I talked to Uncles almost everyday trying to get my piece back, but I received one excuse after the other about service delays - a lot of which seemed very inconsistent - Beware of their customer service people - I've not heard this much BS in my life. After five weeks, they gave me a UPS tracking number telling me that they had shipped the item. I checked with UPS and they indicated that they never picked it up. Well, I got back to Uncles and they wasted another week supposedly trying to trace a package that UPS received... Go Figure!! Anyhow, they finally fessed up to the fact that they lost it and would provide a replacement ... an upgraded model. After 7 weeks, they sent me unit, which doesn't even come close to the one I had. So, I'm still waiting for them to send me a replacement unit equivalent to the one I had. Needless to say that I've been very frustrated and extremely angry with them. They have no concept of customer service. Thinking back, buying from Uncles was my biggest mistake... I DON'T CARE HOW GOOD THEIR PRICE IS, IT AIN'T WORTH IT. If you want to still buy from them, go ahead, but make sure you pray everyday that nothing goes wrong with your equipment. THIS IS THE WORSE PLACE TO EVER BUY FROM, they lie.......lie...........lie --they are the reason the net has become such a scary place to shop--YOUR NUTS if you give the your credit card Subject: Re: vote by xxx.xxx.108.97 By: Anonymous (xxx.xxx.137.58) In Reply to: Anonymous (xxx.xxx.204.137) (Original Message) Date: 02/15/2005 04:43:25 pm PST >>Please understand that Uncles Stereo is the same company as Reliable A/V - No one knows this including the BBB of NY (they do now!). Why is this important; because numerous complaints have been registered with the BBB about Uncles Stereo, but none with Reliable A/V (until now). Reliable is a front to cover up poor business practices of Uncles Stereo - Check with the NY BBB yourself. My situation ended up OK thanks to my great credit card co. who refunded my charge and pressed legal action against Reliable to get reimbursed. In short, they will tell you they are an authorized dealer (they are NOT) and promise shipment, but never provide proof of shipment. When your product does NOT arrive, they will let you cancel the order, but will make you pay for the shipping charge on the item you never received (and that never shipped). How can you trust a company who will post bogus statements to get their ratings up (see above). Don't take any chances with these guys! >I WORKED THERE ----THEY HAVE SOME OF THE MOST SLEZZY MOVES YOU'LL FIND IN ANY BUSINESS --REMOVING SERIAL#S, SELLING B STOCKS AND REPAIRS AS NEW --ETC --ETC --ETC --------BAD SEED STAY AWAY! I am a long time employee of Uncle Stereo and find this review a bit suspect. I don't understand how the reviewer could claim he worked for Uncle's and has first hand knowledge of all all the underhanded methods presumably employed, and then to go and buy from us anyway. This does not seem logical. Sounds like someone upset that we are taking business away from them and is trying to impune our reputation. Subject: Re: vote by xxx.xxx.92.138 By: Anonymous (xxx.xxx.35.66) In Reply to: Anonymous (xxx.xxx.204.137) (Original Message) Date: 06/15/2005 07:13:20 am PST >>I bought over $3,000 worth of electronics equipment from Uncles Stereo about 18 months ago. When I made the purchase, I was happy with the price and delivery. However, almost 2 months ago, the receiver went bad. So, I called Uncle's for service because it was still under warranty (2 yr). Initially, they seemed very reluctant to arrange for the pickup for service and asked me to switch it off for upto 48 hours, etc and that didn't fix it. Finally, after messing with customer service, they finally picked it up (UPS) a week later. I was told it will take upto 3 weeks for the service. After the 3 week period, I talked to Uncles almost everyday trying to get my piece back, but I received one excuse after the other about service delays - a lot of which seemed very inconsistent - Beware of their customer service people - I've not heard this much BS in my life. After five weeks, they gave me a UPS tracking number telling me that they had shipped the item. I checked with UPS and they indicated that they never picked it up. Well, I got back to Uncles and they wasted another week supposedly trying to trace a package that UPS received... Go Figure!! Anyhow, they finally fessed up to the fact that they lost it and would provide a replacement ... an upgraded model. After 7 weeks, they sent me unit, which doesn't even come close to the one I had. So, I'm still waiting for them to send me a replacement unit equivalent to the one I had. Needless to say that I've been very frustrated and extremely angry with them. They have no concept of customer service. Thinking back, buying from Uncles was my biggest mistake... I DON'T CARE HOW GOOD THEIR PRICE IS, IT AIN'T WORTH IT. If you want to still buy from them, go ahead, but make sure you pray everyday that nothing goes wrong with your equipment. >THIS IS THE WORSE PLACE TO EVER BUY FROM, they lie.......lie...........lie --they are the reason the net has become such a scary place to shop--YOUR NUTS if you give the your credit card Page 1 of 1 | ||||||||
