Astrophysics, Inc.

Ratings:Top:Astronomy:Places To Buy:Astrophysics, Inc.

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Astrophysics, Inc.
This company is world famous for its high quality refractors and equatorial mounts. Too bad they can't seem to figure out what customer service is all about. The only way to purchase anything other than a minor accessory is through a wait-list process. There is no guarantee of when, or even if, your order will ever be processed. No status reports, no feedback, nothing. You just wait, and wait, and wait...

I got tired of waiting and bought my APO refractor from another company. Something tells me that the folks at Astrophysics probably think that is just fine.

Overall Rating: 4
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46303

Astrophysics, Inc.
Received "world class" service when asking their tech assist about using Digital Sky Voice on my Losmandy mount. Losmandy was on their factory wide vacation for 2 weeks and A-P followed up and returned me an answer the day they returned. I hadn't even purchased their product yet! Earlier I had purchased some Baader SolarFilm from A-P. It's an incredible product at a very low price. I don't own one of their scopes but they make every aspect of their waitlists very clear.

Overall Rating: 9
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=46304

Astrophysics, Inc.
I agree that they make some of the best refractor's and mounts out on the market today. Their Idea of keeping the customer waiting with no idea when you will recieve your product is a little bizarre.
I would appreicate it they could let us know where we are on the list and an estimated time of arrival, but they like to keep everything so secret.

Overall Rating: 2
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=66350

Astrophysics, Inc.
I purchased Baader Solar film from them and found the woman I spoke with to be courteous and professional. If I'm ever able to I would not hesitate to get on their waiting list for a 155.

Overall Rating: 10
Price:10 Service:10
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=67345

Astrophysics, Inc.
Well you better get on now because they just keep getting longer and longer.

Overall Rating: No Vote
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=67418

Astrophysics, Inc.
My international order with this company went on "smooth as silk", fast service, very professional and highly recommended. Their crafts speak for themselves. And it's kinda cool when the "first lady" of Astro-Physics herself answered my e-mail.

Overall Rating: 9
Price:9 Service:10
Weight: 5 (Veritable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=135208

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