Soundpros

Ratings:Top:Audio/Video:Places To Buy Equipment:Soundpros

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Soundpros
Watch out for Soundpros. They are not an authorized mail order company for Harman International, which carry brands such as JBL, Harman Kardon and Infinity. As a result, any products purchased through them will have voided manufacturer's warranty.

Check out www.hear-us.com/hearus.html if you do not believe me.

Overall Rating: No Vote
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32906

Soundpros
Received my order : Infinity BU-120 Subwoofer. Thanks so much for a
great product, a great price, and the best customer service I have found on
the web. This was truly one of the most pleasurable experiences in dealing
with a company over the internet. Thanks again, Lou Baudo.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32907

Soundpros
The guy I talked to (can't remember his name) was really nice and very knowledgable. I talked to him for at least 15 mins. Professional and courteous.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32908

Soundpros
I purchased a HT setup (DVD, receiver, speakers) from them. Salesperson was
friendly, and delivery was prompt. Prices of items on "special" were great,
but the regular prices were only competitive.

Two small gripes: you cannot determine the shipping cost at the website until
you actually submit the order. You then get an email for the S&H cost.
The shipping cost on my items was reasonable. I send them an
email prior to the purchase on some general issues, but they did not reply.

So, no perfect score, but 8/10 is not shabby. I will consider doing business
with them again.

Overall Rating: 8
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32909

Soundpros
Ordered a Sony STR-DA777ES and an speaker package consisting of the AR4C, AR318, ARS300, and AR17's from them. Overall price was $2500 incl. shipping and sales tax.

Overall I'm pretty satisfied. The price seems pretty reasonable (unfortunately, since they're located in CA, I had to pay sales tax)...and shipping took 4 working days from the day the order was placed.

A few minor gripes:

--They seems to be biased towards the equipment they carried. Although they carry some good stuff, they seemed to snub the couple brands I mentioned which I know to be pretty good stuff too (PSB ,NHT vs. AR)...I'm also not particularly ecstatic about the 318's they sold me...
--They neglected to mention the sub was going to take 5 days longer to arrive cuz it was being shipped outta Texas. When the first set of boxes arrived, I thought they simply forgot the sub!
--They gave be a a litte bit of a hard time because my billing address is different than my shipping address (this is the first time this happend to me when ordering mail-order/online).

Despite the above, the salesman was always patient and courteous....

Overall Rating: 8
Weight: 1 (Unreliable Vote)
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32910

Soundpros
man - if these guys do not sell it - they say the product sucks... not right. just say you can not get it - very pushy - tried to sell me things i did not even want - i guess if they have - you will do fine - if they don't be ready for some real hard selling. this just was not my style.

Overall Rating: 5
Weight: 1 (Unreliable Vote)
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32911

Soundpros
Read review concerning whether or not Sound Pros is authorized to sell harman products. Checked with Harman and they are not. Makes you wonder. And how can they sell it so low. Where are they getting this stuff? Can't be from Harman, can it? And though the product comes with warranty papers, are they valid? If they are not authorized, will JBL honor the warranty? Once again, makes you wonder.

Overall Rating: No Vote
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32912

Soundpros
Does this thing work?

Overall Rating: No Vote
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32913

Soundpros
Prices are very competitive, shipping time is under 2 weeks(I'm in california), Service is to die for!

If you ever need the best price, advice, or any help, the guys at Soundpros.com will help you out.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32914

Soundpros
To All it may Concern:

All Products Sold Through Soundpros are Brand NEW and come with there manufacturers full factory warranty.This posting is for the other businesses and Individuals who raise questions as to HOW and WHY we sell so low.We sell in VOLUME and have been successful in satisfying 99% of our customers .Postings to this site ARE FOR CUSTOMERS EXPERIENCE ONLY{which means paying customers} and there experience with these particular mail order companies on this site.If there are particular questions regarding product warranties or any other concerns,please take them up with the respective companies directly.We are sure your questions can be answered to your liking.

Thank You

Soundpros staff

Overall Rating: No Vote
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32915

Soundpros
can some one advice me how to operate the 777 in the BTL mode (200W x2) ?
Is this recomanded for a stereo application where some more power output is required ? Thanks.

Overall Rating: No Vote
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32916

Soundpros
"I wish every transaction was a GREAT as this one with Sound Professionals
(www.soundpros.com). Fast communication, smooth and accurate payment
acceptance, quick shipping, and customer oriented. Highly Recommended. I
purchased high quality audio/video equipment from them and would not
hesitate to do it again."

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32917

Soundpros
To all of you folks at Sound Pro's:

Although I have worked and played with computers for many years, I had never ordered anything
merchandise costing more than $40.00 over the internet. In fact I was somewhat nervous about
doing so.

Your company has proven to me that not only does on-line ordering work well, but that maybe customer
service is not dead after all. I have been treated with such curtesy and such a wealth of information
including the ability to keep continuous track of my purchase through out the shipping process, I felt
compelled to write to you and say

Thank you very much.

And

Bravo to a company that appears to be considering what a customer wants then delivering that service.

My business is primarily management consulting, so to toot my own horn, maybe I know a little bit about
the subject.

I have already told a number of folks about you and the great service (not to mention great prices).

Thanks again for reviving my faith in American business.

Sincerely

Dennis

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
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Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32918

Soundpros
Scott,

On Monday March 19, I spoke to you on the phone
and oredered a JVC KDLX-50 Car Stereo and a KM1000
alarm system. I told you at that time how skeptical I
was about ordering from an internet company because I
had been unhappy with an internet transaction once
before. I decided to try again mostly because of the
excellent price you had on this stereo and because of
the good report I found on your company at the San
Diego BBB. I was disappointed when I received the
stereo on Monday the 26th and discovered that the box
that contained the voice recognition parts
(microphone, control box, switch etc.) was not in the
box with the stereo. My first thought was that I had
been taken advantage of again. When I called your
company the following day I expected to be told that
these parts for the voice recognition were not
included and would have to be purchased separately.
You were on another phone and another gentlemen (I'm
sorry I don't remember his name) offered to help me. I
told him about the missing parts and he was very
apologetic and assured me it was a packing error on
JVC's part. He told me he would send the missing
parts. I asked if they could be sent over night mail
but he suggested the cost would be to high. I told him
how disappointed my son would be because we were
planning on installing the stereo this weekend in his
car and I thought that it would take another week to
get these parts. At this point I was still skeptical
about receiving these parts at all. I was pleasantly
surprised when I arrived home today from a difficult
business trip to find that your company had sent these
parts to me by second day air in plenty of time to
install this weekend. This proves to me me that your
company is one that truly believes not only in
customer satisfaction but in customer delight. I am
very impressed. I am a sales manager for a major tire
company and I know the repeat business that comes from
a delighted customer. I look forward to doing business
with your company again and my son and I both will
recommend your company to others. Please feel free to
use this letter as a testimonial from a happy customer
on your website.

Harry Daghita
Colonial Heights, Va.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32919

Soundpros
I would just like to thank Soundpros for their timely delivery on my latest
order. I recieved them in a timely fashion and everthing was clean and just
what I ordered. I would recommend Soundpros to all. Thanks Soundpros.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32920

Soundpros
SOUND PROFESSIONALS = SAVINGS A+ DELIVERY A+ SERVICE
A+

First of all, thanks to all of you for your posts and thanks to Audio Survey for
providing this forum by which all of us are able to exchange valuable
information with our fellow audio enthusiasts.

I have been purchasing audio equipment through mail order and now, the
Internet, for over 25 YEARS and, I might add, with virtually no problems.
Having decided to replace my aging 10+ year old Dolby Pro Logic system
with a new 5.1 Dolby Digital system, I wanted to do some research on both
the equipment that I was considering and, just as important, the potential
dealer(s)that I would eventually purchase from.
Some of the sites I visited offered great prices, however,when I read some of
the posts, I became concerned about their service, before and after the sale.

I initially sought out some local "authorized" dealers. I visited their businesses
for some advice and audition of equipment. Unforetunately, I ran into sales
people with varying degrees of knowledge about the products that I was
interested in. Several places either didn't have or couldn't get the equipment
set up properly and side-by-side comparisons were, therefore, very difficult.
When it came to price, and even though I was purchasing several pieces of
equipment, about the best deal I could strike was between 5-15% off
MSRP. I then decided to divert my attention to the Internet and see what I
could do there.

I narrowed my search to just three (3) dealers. I decided to first e-mail them
and see what kind of response I would get. SOUND PROFESSIONALS
gave me the QUICKEST response. After two attempts to contact one dealer
I finally called and they couldn't explain why they didn't get my e-mail. They
appologized, had very competitive pricing, but I couldn't establish if they
actually had the items in stock or when I could expect shipment.
The third dealer in the Northwest had a most favorable AV Survey rating.
However my telephone conversation with the salesperson left me rather
"turned off". This individual became somewhat arrogant when he learned that
I was interested in purchasing some equipment that was not Internet
authorized by the manufacture. At this point he proceeded to give me a
lecture about "non-authorized" dealers and the pitfalls of purchasing from such
people. He qualified himself as "an audiophile" and got even more
condescending as the dialog progressed. I told him that I appreciated his
concerns however I felt the current war between some
manufactures,distributors and dealers was just an attempt at "price control".
This seemed to really piss him off.
When we finally got around to price, he became very competitive on
equipment (that he was authorized to sell)however, he attempted to sell me an
identical subwoofer from Sound Dynamics (RTS-800) as the Energy sub
(Encore 8)that I was interested in. He said that Sound Dynamics was a
division of Audio Products International, (API Inc.) the parent company of
Mirage, Energy and Sound Dynamics. I questioned him again about this
model being the same as the Encore 8 and the only thing he said was different
was the finish, the Encore 8 being high-gloss black (like the Take 5's) and the
RTS 800 had a black ash finish.
I decided to check this out and good thing that I did. While the relationship
between these companies is all correct, the sub he was trying to sell me was
not at all related to the Encore 8, but rather the Energy e:xl-S8 model, two
completely different subs as was explained to me by Energy. So much for
"Authorized Audiophiles"!

Finally, I called Sound Professionals in sunny San Diego, California. I initially
spoke with Scott, who was very informative about the equipment that I
wanted, offered me some options/suggestions, but did not attempt to
persuade me. He gave me some extremely competive pricing, in fact, the best
I had either received or found anywhere. The two Onkyo TX DS595 models
that I ordered (replaces the DS575x)had just arrived in their warehouse a
few days earlier and were shipped to me almost immediately. The two Energy
Encore 8 subs had to be ordered but, I received them within the time frame
(3-4weeks) that was promised. A UPS shipping/tracking notification was
e-mailed to me immediately when the items were shipped. All of the
equipment arrived very carefully packaged and in pristine condition.

I have spoken to both Scott and Gary at SOUND PROFESSIONALS
several times over the past 3-4 weeks about stereo gear in general. They
were always very courteous and offered suggestions for gear they felt would
compliment my setup. They do not pressure you at all. From the moment you
talk to them you feel at ease and can tell that they are "professionals" with
good business ethics and integrity. And, to place your mind at ease, SOUND
PROFESSIONALS has been in business since 1973 and offer you, at NO
ADDITIONAL COST, an in-house warranty the same as the manufacture
on all equipment they sell.

It doesn't get much better than this folks! So, before you order somewhere
else, call these guys and give them a chance to become your new source for
stereo equipment, like they now have become mine.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32921

Soundpros
Bought a Harman Kardon DVD 50 player from them. Item arrived quick, but the unit skipped during play of CD and DVD's. I called them and explaind what was going on and they shipped me another overnight and gave me instructions on were to send the defective unit. Great people,was always nice when I called, very quick response to questions and problems.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32922

Soundpros
I have done business with these guys twice and have not been disapointed at all. They will take the time to talk with you at length about audio in general not tring to talk you into a more expencive purchase just, finding out what your plans are to make sure you are NOT unhappy with what you want to buy (smart...very smart). I will be back for advice and purchases in the future. Thet are as the name states PROS!! BIG Thumbs Up!!!!

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=32923

Soundpros
I have done business with them twice before with NO problems what so ever. I will buy from them again. I recommend them to anyone who is looking for equipment at a fair price and wanting sound equipment advice(he won't sell you the $1000.00 cable if a $50.00 will do it....get my drift!) Deal with them you won't be disappointed.

Overall Rating: 9
Price:9 Service:10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=68791

Soundpros
I had searched the internet for an audio system that the price and quality of a product was what I wanted. I called sound pros and started talking to Scott and before I knew it it seemed like we had known each other for years. He has a great attitude and helped me to get the product I wanted at a great price. Thanks again Scott.
Pete

Overall Rating: 10
Price:10 Service:10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=139124

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