Netmarket.com

Ratings:Top:Audio/Video:Places To Buy Equipment:Netmarket.com

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Name:Netmarket.com
Web Site:http://www.netmarket.com
Address:
Phone:
Orders:
Inquiries:
Fax:
Other:
Types of Stuff:
un-checked High-Endun-checked Editingchecked Audio
checked Videoun-checked Supplies 
Methods of Purchase:
un-checked Storechecked Phonechecked Web(un-checked Secure)
Methods of Payment:
checked Visachecked MasterCardchecked Discover
un-checked American Expressun-checked Checkun-checked Money Order
un-checked CODun-checked Financing 
Description:
Vote Highlights Vote
Netmarket.com
crap they won't refund full price of order even know I didn't open box. I was hung up on when trying to cancel. I will not shop with them again

Overall Rating: 1
Price:4 Service:0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=411628

Netmarket.com
I have yet to recieve the free personal organizer I was promised for joining Netmarket over two months ago. Not even a response to the email I sent asking about it! If they can not even get back to me on a simple question, I would never consider shoping with them! What if I have a problem with my order. I wouldn't recommend them to ANYONE, EVER!!!

Overall Rating: 1
Price:5 Service:0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=153468

Netmarket.com
Ordered an air conditioner from their website with a pre-pay promised delivery date of 5/12. When it became clear on 5/11(credit card not charged) that they would not be able to deliver on the promised date, I contacted the company. I was then told that the item was on backorder with no firm expectation on delivery tiem. I told them I wished to cancel my order. I was told that, since the order was already sent to the vendor, I should call back on Mon 5/14 to confirm cancellation. I called back on Mon and was told that "it takes 3 business days for a cancelation to go through". I e mailed 2 other times requesting immeidiate cancellation. I called on 5/15, and again, the cancellation had "not gone through". On 5/16 (today) I received an e mail stating that "your item has been shipped". Not only that, but the email stated that expected delivery would be 6/1 (that's 15 days -- BY UPS)!!! I again called the company and was told that, since the item had already shipped, they could not cancel the order. When I complained that I believed that it, in fact, had not been shipped. The customer service rep stated that, "yes 15 days did seem a bit long for UPS shipping, but hay, maybe it will come sooner". Now I am stuck in the familiar, " company is putting you off until the hassle created for returning the item, outweighs the acceptance of their poor service. I give them a 1 as a tribute to the poor employees that are forced to give false information to their customers day after day.

Overall Rating: 1
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33129

Netmarket.com
Ordered a cordless phone with headset for the wife for Xmas. Headset didn't work, Netmarket said "our supplier can't keep these in stock, call Uniden." Uniden doesn't pick up the phone. The handset went out. Netmarket says "Your 30 day return period has expired." Netmarket has no customer service, doesn't stand behind what they sell. I had to stop payment on the Visa to get their attention. Never again with Netmarket!

Overall Rating: 0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33128

Netmarket.com
Ordered a Denon 3300 receiver from them and received it within a week. Great price, was $750 shipped. Had questions about Warrenty, etc... and contacted Wayne Harriman. Excellent response time and very helpful. I would not hesitate in ordering from them again.

Overall Rating: 10
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33126

Netmarket.com
My experience was also quite negative. I bought an Infinity CC-3 center channel speaker with the understanding they would match prices anywhere on the internet(URL required). I filled out the required form for the price match and sent in (had to be mailed by the way). I received a letter stating that my site was not valid and no price match/refund would be coming. I sent a complaint to the BBB and within 10 days I got a letter from them saying I would be receiving my refund on my visa card. These guys need to understand that if you make a claim about pricing, you better back it up.

Overall Rating: 0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33125

Netmarket.com
I will never order from Netmarket again. They stock no merchandise. They forward your order to a vendor with no guarantees that the vendor actually has the merchandise. In my case, the "revendored" my order twice with no luck. The also charged my credit card for a receiver that was never shipped and it took two calls to get the order cancelled and then over a month before my credit card was credited. My advice: stay away from these people and spread the word.

Overall Rating: 1
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33123

Netmarket.com
Ordered a Proscan 32700 from them. Best price I could find on the net. There were some questions on the shipping and the rep. called me to confirm. Very polite and willing to work with me. Because this was a large item, it was shipped via a trucking company. They expected it to take three weeks. It arrived in 2.5 weeks. Trucking company thye used was also very nice calling me the day befor and the day of delivery.

Overall Rating: 8
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33122

Netmarket.com
Real smooth purchase of a JVC VCR and a Toshiba DVD. Took about a week to arrive as advertised. Got email notification of status. Very good prices and no surprises. Just used the "credits" from these purchases to pickup a video adapter.

I'll buy again.

Overall Rating: 9
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33121

Netmarket.com
Canceled my order on a Sony DVD after two weeks and no definative delivery date. I always spoke to a person, was never on hold more than 30 seconds, and always was treated with respect. Unfortunate they coundn't deliver. I may consider trying them for basic purchases.

Overall Rating: 2
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=33120

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