BUY.COM

Ratings:Top:Audio/Video:Places To Buy Movies/CDs:BUY.COM

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Name:BUY.COM
Web Site:http://www.buy.com
Address:21 Brookline

Aliso Viejo, CA 92656
Phone:
Orders:888-880-1030
Inquiries:
Fax:949-425-5300
Other:949-425-5200
Types of Stuff:
checked DVDun-checked CDun-checked VHS
Methods of Purchase:
un-checked Storeun-checked Phonechecked Web(checked Secure)
Methods of Payment:
checked Visachecked MasterCardchecked Discover
checked American Expresschecked Checkun-checked Money Order
un-checked CODun-checked Financing 
Description:Top 3 Reasons To Buy From Us

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Price: BUY.COM offers the latest computer hardware and software, the newest

releases of videos and DVDs, the hottest console and PC games, chart-topping music CD’s from only $9.95, and the top selling books all at the guaranteed lowest prices on earth. Now with BuySurplus.com you can save even more on closeout items.



Convenience: Shopping for your favorite computer and entertainment products has just gotten easier! Our newly designed site allows you to shop any of the BUY.COM sites, with all your purchases combined into one easy checkout basket. Purchase a computer from BuyComp.com and add your favorite CD from BuyMusic.com. Our new design also makes navigating a breeze with a state-of-the-art search engine, and gives you the control to track your shipments 24 hours a day.



Service: BUY.COM is dedicated to providing our customers with world class customer service. We’ve made our customer care representatives available 7 days a week, 24 hours a day (toll-free). Also for your shopping convenience, try our Imail service to instantly contact one of our customer care representatives while you shop. And, to ensure you’ll feel secure when placing orders online, BUY.COM uses Verisign, an Internet leader in security transactions, on every order processed. We will continue to strive to make BUY.COM your first choice for the best products, offered at the guaranteed lowest prices, and the finest customer service.



Founded in October 1996, BUY.COM, a leader in Internet retailing and the first e-commerce portal site, offers consumers a range of computing and entertainment products from industry leaders Ingram Micro and Ingram Entertainment, and a powerful advertising medium. The privately held Aliso Viejo, Calif. company has partnerships with the venture community, including SOFTBANK Technology Ventures. Its www.BUY.COM superstore serves as a portal to seven specialty stores that offer popular consumers goods, including: BUYCOMP.COM, BUYSOFT.COM, BUYBOOKS.COM, BUYVIDEOS.COM, BUYMUSIC.COM, BUYGAMES.COM and BUYSURPLUS.COM. The company’s objective is to set the standard for Internet retailing with the largest product selection, lowest prices and superior customer services.





For more information contact: Frances Kirchoff franny@buy.com
Vote Highlights Vote
BUY.COM
When I ordered a book from Buy.com, the availability was mentioned as 7-10 days. After placing this order, I got 3 emails telling me that they were still trying to find this book. This was a required textbook and my classes had begun but there was no book in sight. On enquiring, customer service reps did not have any idea as to the expected date of availability of this book. Frustrated, I decided to cancel this order and ordered the book from a better more organized website. On hitting the cancel button, I got a note saying that that was just a request for cancellation and that I would be notified within 7-10 days if the cancellation request was honored and that there was a possibility that the book might get ordered in the meantime and I might get charged for it. On calling Customer Service, they could not confirm the cancellation as well. They told me that I had 2 options at this point. I could either refuse the delivery (shippers just leave the book outside the door most of the time, as shipment arrives when I am at work) or I could go through the hassle of returning the book back to them which meant that I had to wait for 15 days to confirm the return to the warehouse and then wait another 15 days for reimbursement.

I have been ordering books on line for my classes for the last 4 years, and I don’t think there is a better example of a disorganized business as this. In this age of internet and web owned businesses, there should be no reason to wait 7-10 days to confirm shipment and 15 days to confirm cancellation. This is just a poorly managed company and I strongly discourage anyone who is trying to buy from this site.

To top it all, the customer service reps tell me that customer service is one of their virtues. If this is what you can expect from a company who claims to have such a virtue, then you can be assured that you can not expect much more.

Overall Rating: 0
Price:4 Service:0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=413736

BUY.COM
Good service

Overall Rating: 6
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34972

BUY.COM
I ordered about 3 titles from them. The last one was because I got a $10 coupon from them and didn't want to waste it. Their anime was the cheapest around but that's no longer true since they jacked up the prices. Plus I gotta pay 4 freakin bucks for the shipping of one stinkin title! What a rip! With every order it took them at least 6 weeks from them to diliver when it was supposed to take 1-2 weeks. Buy.com dvd service SUCKS BUTT CRACK!

Overall Rating: 0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34970

BUY.COM
Still haven't received my DVDs, although they've already charged my card. Is it possible for a negative rating? These fucking morons should be exterminated like cockroaches. If anybody needs some quick cash, I've got an ugly contract job ready.

Overall Rating: 0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34969

BUY.COM
It's definitely been too long for these assholes, since I still have not received my order. I spoke with the same useless supervisor who gave me the same lame excuse of confusion on their end. They wouldn't even ship my order overnight to make up for their multiple fuck-ups. I will never do business with these incompetent dolts again, and now they've raised their prices a few dollars a title, so they have absolutely no saving grace. I'll now give them a 0 rating, 'cause I am that much of a dick now.

Overall Rating: 0
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34968

BUY.COM
Customer service is paramount!!! After a full week of placing my order online, they sent an email saying that they were in the process of putting together my order from various sources. Every DVD I ordered was allegedly in stock, but they didn't mention that it was in stock at the distributor's end. I'd give them a zero rating, but their prices are decent and I'm not that much of a dick.

Overall Rating: 1
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34967

BUY.COM
They had the lowest price for the 5 DVDs I just bought.

Drawbacks were:

Sales tax for California (still had lowest price with this included)
Lame product descriptions

Overall Rating: 9
Weight: 1 (Unreliable Vote)
Date:
By:
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=34965

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