Overall Rating: 5
Price:7 Service:3
Weight: 5 (Veritable Vote)
Date: 12/04/2003 03:48:52 pm PST
By: JimEMack
Link to this vote: http://www.excelsis.com/1.0/displayvote.php?voteid=324205

>I gave this vendor my business because they offered to lower the price to a more competitive level, based on my feedback about another company who was going to give me the same item for 30% less.
>
>I did not realize that it would mean that shipping time would take weeks, when I could have had it in 3 days from the other company for the same price...
>
>This is not good customer service.

This certainly is just the opposite from the service I recieved. I would heartily recommend them to anyone. They went out of there way to get me Pentax XW eyepieces that they ordinarily dont even sell. I had them each time in 2 days.
Wes

>I gave this vendor my business because they offered to lower the price to a more competitive level, based on my feedback about another company who was going to give me the same item for 30% less.
>
>I did not realize that it would mean that shipping time would take weeks, when I could have had it in 3 days from the other company for the same price...

**  They would not have withheld that kind of information from you.  I have dealt with them enough to know this quite well.  I feel your comments are worthy of my response in defence of B.C. Telescope, since it is not representative of the quality of buisness myself and others have come to know so well there. 
>
>This is not good customer service.

**  I am not surprised that B.C. Telescope was going to compete with the other vendor you mention.  You also would have been informed of the amount of time this would have taken, relatively speaking, which does not say anything about the alleged poor customer service.  If you would have not received this item in 3 days from B.C. Telescope, you would have been informed in an honest manner.  How exactly can you make such an accusation of "not good customer service"??  Clearly, your claim is subjective and not quantifiable in this case.